Thank you for putting your trust in Eterea Memorial to honor the memory of your loved one.
Due to the custom nature of our pendants, we are unable to offer any returns or exchanges. We take the greatest care when making and shipping your order. However, in the case of damage while shipping, or damage within the first 90 days of receiving your order, we are always happy to fix or replace your pendant free of charge. You can email us at firstname.lastname@example.org to modify your order if it has not yet been processed.